Máy Chủ HPE ProLiant DL580 Gen10 8SFF-Gold 5120
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Processor: 2 x Intel Xeon-Gold 5120 (2.2GHz/14-core/105W)
Memory: 4 x HPE 16GB (1x16GB) Single Rank x4 DDR4-2666 CAS-19-19-19 Registered Smart Memory Kit
Hard Drive: None
Raid Controller: HPE Smart Array P824i-p MR Gen10 (24 Internal Lanes/4GB Cache/CacheCade) 12G SAS PCIe Controller
Network Controller: HPE Ethernet 1Gb 4-port 331FLR Adapter
Management Chipset: HPE iLO Standard with Intelligent Provisioning (embedded), HPE OneView Standard
MicroSD Slots: 1 microSD card slot (internal)
Fans: 12 hot plug fans, n+1 redundant
Driver Bays Support: 8 x SFF SAS/SATA/SSD hot plug (8/48) (Optional: 20 NVMe)
Power Supply: 2 x HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit (2/4)
Form Factor: Rack (4U), HPE DL580 Gen10 4U Rail Kit
Warranty: 03 Year Onsite
Hãng sản xuất: HPE
Tình trạng: Mới
Bảo hành: 36 tháng chính hãng
HPE ProLiant DL580 Gen10 Server | |||
The HPE ProLiant DL580 Gen10 Server is a high-density, four-socket server with high performance, scalability and reliability, all in a 4U chassis. Supporting the latest Intel® Xeon® Scalable processors, the HPE ProLiant DL580 Gen10 Server offers greater processing power, up to 6 TB of faster memory, IO of up to sixteen PCIe 3.0 slots, plus the intelligence and simplicity of automated management with HPE OneView and HPE iLO 5.
The HPE ProLiant DL580 Gen10 Server is the ideal server for business critical workloads, virtualization, server consolidation, database, business processing, graphics intensive and general 4P data-intensive applications where the right performance is paramount. |
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Front View – DL580 Gen10 | |||
1. | Quick removal access panel | 2. | Box 1 (8 SFF, 6 SFF+2 NVMe or 8 NVMe (supports only 4 NVMe drives) SSD optional) |
3. | Box 2 (8 SFF, 6 SFF+2 NVMe or 8 NVMe PCIe SSD optional) | 4. | Box 3 (8 SFF, 6 SFF+2 NVMe or 8 NVMe PCIe SSD optional) |
5. | Front USB 3.0 port | 6. | Power On/Standby button and system power LED button |
7. | Health LED | 8. | NIC status |
9. | UID button | 10. | iLO Front Service Port (not available with SID) |
11. | Front USB 3.0 port | 12. | Serial label pull tag |
13. | Box 6 (8 SFF) | 14. | Box 5 (8 SFF) |
15. | Box 4 (8 SFF or Universal Media bay) | 16. | Optional 2 SFF HDD, requires optional Universal Media bay |
17. | Optional front display port (via Universal Media Bay) | 18. | Optional USB 2.0 (via Universal Media Bay) |
19. | Optical Drive (Optional) | ||
Rear View – DL580 Gen10 | |||
1. | PCIe Slots (Slots 1-7 top to bottom), requires primary riser
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2. | PCIe Slots (Slots 8-14 top to bottom), requires secondary riser (includes tertiary riser) |
3. | PCIe Slots (Slots 15-16 top to bottom), requires tertiary riser (included with secondary riser) | 4. | Power supply Power connection (max. 4) |
5. | Power supply Power LED (max. 4) | 6. | HPE Flexible Slot Power Supply, 800W PS shown (max. 4) |
7. | Serial connector | 8. | Dedicated iLO connector |
9. | VGA (video) connector | 10. | USB connectors 2.0 (2) |
11. | USB connectors 3.0 (2) | 12. | Unit ID LED |
13. | FlexibleLOM ports (Port 1 on right side) | ||
Internal View: DL580 Gen10 with upper CPU mezzanine tray | |||
1. | Left connector used for DL580 4-port NVMe Mezzanine card (Daughter card) | 2. | DDR4 DIMM slots. Shown fully populated in 24 slots (12 per processor) |
3. | Upper CPU Mezzanine Board Kit | 4. | Optional secondary PCIe riser (includes tertiary riser) |
5. | Primary PCIe riser | 6. | Air baffle |
7. | DDR4 DIMM slots on CPU board kit. Shown fully populated in 24 slots (12 per processor) under the air baffle | 8. | 2 Processors (under the air baffle)
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9. | Fan cage shown with 12 standard Hot-plug fans | 10. | (Under) Max. 4 Hot Plug redundant HPE Flexible Slot Power supplies |
11. | Optional Tertiary riser (included with secondary riser) | 12. | Handle for removing upper CPU Mezzanine Board Kit |
13. | 2 Processors, heatsink showing on upper CPU mezzanine board kit | ||
What’s New
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Platform Information
Platform Information |
Form Factor (4U Rack Form Factor)
Entry, Base and Performance pre-configured models and Configure-to-order server ship with Gen10 Rail Kits and Cable Management Assembly |
Chassis Types
48 SFF with optional Universal Media Bay NOTE: The Universal Media Bay (872267-B21) is not available with the 48 SFF front end, and can only be populated in Box 4. NOTE: All pre-configured models come with embedded software RAID support for 10 SATA drives. Optional HPE Smart Array Controllers can be added. |
System Fans
12 Hot Plug Fans (with N+1 redundancy) NOTE: 12 hot plug fans are shipped as standard. |
Standard Features
Processors
One, two, three or four of the following depending on model. NOTE: For more information regarding Intel Xeon processors, please see the following http://www.intel.com/xeon. |
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Intel Xeon Models | CPU Frequency | Cores | L3 Cache | Power | UPI | DDR4 MT/s | Memory per socket | |||
Platinum Processors | ||||||||||
Platinum 8180M Processor | 2.5 GHz | 28 | 38.50 MB | 205W | 3 @ 10.4 GT/s | 2666 MT/s | 1.5 TB | |||
Platinum 8180 Processor | 2.5 GHz | 28 | 38.50 MB | 205W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Platinum 8176 Processor | 2.1 GHz | 28 | 38.50 MB | 165W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Platinum 8170 Processor | 2.1 GHz | 26 | 35.75 MB | 165W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Platinum 8168 Processor | 2.7 GHz | 24 | 33.00 MB | 205W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Platinum 8165 Processor | 2.3 GHz | 24 | 33.00 MB | 205W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Platinum 8164 Processor | 2.0 GHz | 26 | 35.75 MB | 150W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Platinum 8160M Processor | 2.1 GHz | 24 | 33.00 MB | 150W | 3 @ 10.4 GT/s | 2666 MT/s | 1.5 TB | |||
Platinum 8160 Processor | 2.1 GHz | 24 | 33.00 MB | 150W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Platinum 8158 Processor | 3.0 GHz | 12 | 24.75 MB | 150W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Platinum 8156 Processor | 3.6 GHz | 4 | 16.50 MB | 105W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Platinum 8153 Processor | 2.0 GHz | 16 | 22.00 MB | 125W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold Processors | ||||||||||
Gold 6154 Processor | 3.0 GHz | 18 | 24.75 MB | 200W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6152 Processor | 2.1 GHz | 22 | 30.25 MB | 140W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6150 Processor | 2.7 GHz | 18 | 24.75 MB | 165W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6148 Processor | 2.4 GHz | 20 | 27.50 MB | 150W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6146 Processor | 3.2 GHz | 12 | 27.45 MB | 165W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6144 Processor | 3.5 GHz | 8 | 27.45 MB | 150W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6143 Processor | 2.8 GHz | 16 | 22.00 MB | 205W | 3 @ 10.4 GT/s | 2666 MT/s | 768GB | |||
Gold 6142 Processor | 2.6 GHz | 16 | 22.00 MB | 150W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6140M Processor | 2.3 GHz | 18 | 24.75 MB | 140W | 3 @ 10.4 GT/s | 2666 MT/s | 1.5 TB | |||
Gold 6140 Processor | 2.3 GHz | 18 | 24.75 MB | 140W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6138 Processor | 2.0 GHz | 20 | 27.50 MB | 125W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6136 Processor | 3.0 GHz | 12 | 24.75 MB | 150W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6134M Processor | 3.2 GHz | 8 | 24.75 MB | 130W | 3 @ 10.4 GT/s | 2666 MT/s | 1.5 TB | |||
Gold 6134 Processor | 3.2 GHz | 8 | 24.75 MB | 130W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6132 Processor | 2.6 GHz | 14 | 19.25 MB | 140W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6130 Processor | 2.1 GHz | 16 | 22.00 MB | 125W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6128 Processor | 3.4 GHz | 6 | 19.25 MB | 115W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 6126 Processor | 2.6 GHz | 12 | 19.25 MB | 125W | 3 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 5122 Processor | 3.6 GHz | 4 | 16.50 MB | 105W | 2 @ 10.4 GT/s | 2666 MT/s | 768 GB | |||
Gold 5120 Processor | 2.2 GHz | 14 | 19.25 MB | 105W | 2 @ 10.4 GT/s | 2400 MT/s | 768 GB | |||
Gold 5118 Processor | 2.3 GHz | 12 | 16.50 MB | 105W | 2 @ 10.4 GT/s | 2400 MT/s | 768 GB | |||
Gold 5115 Processor | 2.4 GHz | 10 | 13.75 MB | 85W | 2 @ 10.4 GT/s | 2400 MT/s | 768 GB | |||
NOTE: Platinum 8165 processor and Gold 6143 processors support core boosting technology
NOTE: Platinum – 2 and 4 socket capable, 2S – 2UPI, 4S – 3UPI, 8S – 3UPI @ 10.4 GT/s, 6-Channel DDR4 @ 2666 MT/s, 768 GB memory capacity (1.5 TB on select skus with the M suffix), Intel Turbo Boost Technology, Intel Hyper-Threading Technology Intel AVX-512 (2x 512-bit FMA), 48 lanes PCIe 3.0, advanced RAS. NOTE: Gold – 2 and 4 socket capable, 2S – 2UPI, 4S – 3UPI @ 10.4 GT/s, 6-Channel DDR4 @ 2400 MHz (SKU 5122=supports 2666), 768 GB memory capacity (1.5 TB on select skus with the M suffix), Intel Turbo Boost Technology, Intel Hyper-Threading Technology, Intel AVX-512(1x 512-bit FMA) (SKU 5122 supports 2x 512 bit FMA), 48 lanes PCIe 3.0, advanced RAS. NOTE: Processors with 130W or higher will ship with the High Performance heat sink plus SKUs 8156, 6128, 5122 as noted below. All other will processors will ship with the Standard heat sink. NOTE: 61xx and 81xx processors support 3 UPI links and all processors are connected in a cross bar configuration with each processor connected to another directly in a four processor system. 51xx processors support 2 UPI links only and all processors are connected in a ring configuration with processors 1, 3 and 2, 4 not connected directly in a four processor system. NOTE: 3 processor configurations are not supported for 51xx Gold processors. |
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Chipset
Intel C621 Chipset NOTE: For more information regarding Intel® chipsets, please see the following URL: http://www.intel.com/products/server/chipsets/ |
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On System Management Chipset
HPE iLO 5 ASIC NOTE: Read and learn more in the iLO QuickSpecs. |
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Memory
One of the following depending on model |
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Type: | SmartMemory
Registered (RDIMM), Load Reduced (LRDIMM) |
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DIMM Slots Available | 48 | 12 DIMM slots per processor, 6 channels per processor, 2 DIMMs per channel |
Maximum capacity (LRDIMM) | 6 TB | 48 x 128 GB LRDIMM @ 2666 MT/s |
Maximum capacity (RDIMM) | 1.5 TB | 48 x 32 GB RDIMM @ 2666 MT/s |
Maximum capacity (NVDIMM) | 384 GB | 24 x 16 GB NVDIMM @ 2666 MT/s |
NOTE: Mixing of RDIMM and LRDIMM memory is not supported.
NOTE: Memory speed depends on the processor selected. NOTE: Intel memory processors (with suffix M) are needed for supporting 1.5TB memory per processor. NOTE: Maximum of 6 NVDIMMs are supported per processor. |
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Memory Protection
For details on the HPE Server Memory Options RAS feature, visit: http://www.hpe.com/docs/memory-ras-feature. |
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Expansion Slots | ||||
Primary 6-slot Riser (Optional) 872336-B21 | ||||
Expansion Slots # | Technology | Bus/Connector Width | Form Factor/Connector | Notes |
2 | PCIe 3.0 | x16 | Full length/full height | Proc 3 |
3 | PCIe 3.0 | x8 | Full length/full height | Proc 3 |
4 | PCIe 3.0 | x16 | Full length/full height | Proc 3 |
5 | PCIe 3.0 | x8 | ¾ length/full height | Proc 1 |
6 | PCIe 3.0 | x8 | ¾ length/full height | Proc 1 |
7 | PCIe 3.0 | x8 | ¾ length/full height | Proc 1 |
None (J4) | NVMe | x8 | Slimline | Proc 1 |
None (J3) | NVMe | x8 | Slimline | Proc 3 |
Primary 7-slot Riser (Optional) 878214-B21 | ||||
Expansion Slots (Primary/ Secondary) # | Technology | Bus/Connector Width |
Form Factor/Connector | Notes |
1 | PCIe 3.0 | x8 | Full length/full height | Proc 3 |
2 | PCIe 3.0 | x16 | Full length/full height | Proc 3 |
3 | PCIe 3.0 | x8 | Full length/full height | Proc 3 |
4 | PCIe 3.0 | x16 | Full length/full height | Proc 3 |
5 | PCIe 3.0 | x8 | ¾ length/full height | Proc 1 |
6 | PCIe 3.0 | x16 | ¾ length/full height | Proc 1 |
7 | PCIe 3.0 | x8 | ¾ length/full height | Proc 1 |
Secondary and Tertiary 8-slot Riser (Optional) 872338-B21 | ||||
Expansion Slots # | Technology | Bus/Connector Width | Form Factor/Connector | Notes |
9 | PCIe 3.0 | x16 | Full length/full height | Proc 4 |
10 | PCIe 3.0 | x8 | Full length/full height | Proc 4 |
11 | PCIe 3.0 | x16 | Full length/full height | Proc 4 |
12 | PCIe 3.0 | x8 | ¾ length/full height | Proc 2 |
13 | PCIe 3.0 | x8 | ¾ length/full height | Proc 2 |
14 | PCIe 3.0 | x8 | ¾ length/full height | Proc 2 |
15 | PCIe 3.0 | x8 | ¾ length/full height | Proc 2 |
16 | PCIe 3.0 | x8 | ¾ length/full height | Proc 2 |
None (J4) | NVMe | x8 | Slimline | Proc 2 |
None (J3) | NVMe | x8 | Slimline | Proc 4 |
Secondary and Tertiary 9-slot Riser (Optional) 872340-B21
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Expansion Slots (Primary/ Secondary) # | Technology | Bus/Connector Width |
Form Factor/Connector | Notes |
8 | PCIe 3.0 | x8 | Full length/full height | Proc 4 |
9 | PCIe 3.0 | x16 | Full length/full height | Proc 4 |
10 | PCIe 3.0 | x8 | Full length/full height | Proc 4 |
11 | PCIe 3.0 | x16 | Full length/full height | Proc 4 |
12 | PCIe 3.0 | x8 | ¾ length/full height | Proc 2 |
13 | PCIe 3.0 | x16 | ¾ length/full height | Proc 2 |
14 | PCIe 3.0 | x8 | ¾ length/full height | Proc 2 |
15 | PCIe 3.0 | x8 | ¾ length/full height | Proc 2 |
16 | PCIe 3.0 | x8 | ¾ length/full height | Proc 2 |
Primary NVMe Slimline Riser (Optional) 878360-B21 (includes the 4-port NVMe Mezzanine card) | |||||
Expansion Slots (Primary) # | Technology | Bus/Connector Width |
Form Factor/Connector | Notes | |
None (J4) | NVMe | x8 | Slimline | Proc 1 | |
None (J5) | NVMe | x8 | Slimline | Proc 1 | |
None (J6) | NVMe | x8 | Slimline | Proc 1 | |
None (J8) | NVMe | x8 | Slimline | Proc 1 | |
4-port NVMe Mezzanine card (included with 878360-B21) | |||||
Expansion Slots # | Technology | Bus/Connector
Width |
Form Factor/Connector | Notes | |
None | NVMe | x8 | Slimline | Proc 3 | |
None | NVMe | x8 | Slimline | Proc 3 | |
None | NVMe | x8 | Slimline | Proc 3 | |
None | NVMe | x8 | Slimline | Proc 3 | |
NOTE: A minimum of 1 primary riser needs to be ordered.
NOTE: The secondary riser is shipped with the tertiary riser and can be installed only after the primary riser has been installed. The tertiary riser cannot be ordered separately. NOTE: Slot availability is dependent on the processor installed. Please refer the above table carefully to make decisions on adding PCIe cards. NOTE: The expansion slots at the back are numbered in ascending order from top to bottom and from left to right. NOTE: The optional Slimline NVMe riser (878360-B21) supports a maximum of 16 NVMe drives and includes a primary 4-port riser and a 4-port NVMe mezzanine card. The 4-port NVMe mezzanine card installs on top of the HPE DL5x0 Gen10 CPU Mezzanine Board Kit (872222-B21) and requires three or four processor configuration. NOTE: Each NVMe port (slot) supports 2 NVMe drives. NOTE: A maximum of 1 primary, 1 secondary (includes tertiary) riser can be installed in one server. NOTE: Internal storage controllers and SAS expanders are supported only in the primary and tertiary risers. Not supported in the secondary riser. |
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Network Controller
The HPE ProLiant DL580 Gen10 servers offer a flexible network technology – FlexibleLOMs, which offers customers a choice of 1 Gb, 10 Gb, 25 Gb or 10 Gb base-T Ethernet or converged networking in their embedded adapter. A range of NIC cards are also available to enhance networking capabilities. NOTE: For additional details see the Networking Section of this document. |
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Model | Adapter | ||||
Entry Model | HPE Ethernet 1Gb 4-port 331FLR Adapter | ||||
Base Model | HPE FlexFabric 10Gb 2-port 535FLR-T Adapter | ||||
Performance Model | HPE FlexFabric 10/25 Gb 2-port 640FLR-SFP28 Adapter | ||||
Storage Controllers
The Gen10 controller naming framework has been updated to simplify identification as depicted below. For a more detailed breakout of the available Gen10 Smart Array controllers visit the HPE Smart Array Gen10 Controllers Data Sheet. · Software RAID · HPE Smart Array S100i SR Gen10 SW RAID NOTE: HPE Smart Array S100i SR Gen10 SW RAID will operate in UEFI mode only. For legacy support an additional controller will be needed, and for CTO orders please also select the Legacy mode settings part, 758959-B22. NOTE: HPE Smart Array S100i SR Gen10 SW RAID is off by default and must be enabled. For enabling, please select HPE FIO Enable Smart Array SW RAID (784308-B21). |
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Essential RAID | HPE Smart Array E208i-p SR Gen10 Controller | |||||||
HPE Smart Array E208e-p SR Gen10 Controller | ||||||||
Performance RAID | HPE Smart Array P408i-p SR Gen10 Controller | |||||||
HPE Smart Array P408e-p SR Gen10 Controller | ||||||||
HPE Smart Array P824i-p MR Gen10 Controller | ||||||||
Internal Storage Devices | ||||||||
One of the following depending on model | ||||||||
Optical Drive | Optional: DVD-ROM, DVD-RW | |||||||
Hard Drives | None ship standard | |||||||
Hard Drive Bays
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8 hot plug SFF SAS/SATA HDD Bay in Entry, Base and Performance Models. Optional 8 NVMe SSD Express Bay Enablement Kit
Optional Premium 6SFF and 2 NVMe or 8SFF Bay Kit |
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Recommended NVMe drive configurations
The DL580Gen10 offers a high degree of flexibility when configuring server solutions utilizing NVMe high performance SSD drives.This flexibility can make configuring the server a challenge and could result in non-optimal and partially connected NVMe configurations where not all NVMe drive bays are functional.
HPE strongly encourages customers to choose an NVMe configuration based on processor quantity and desired maximum NVMe drive needs. Configuring the server based on the recommendations presented in the table below will help guide customers to solutions optimized for NVMe drives and PCIe slot counts. |
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Maximum NVMe Drives supported | Proc
Qty |
Riser Configuration | Drive Kit NVMe 8 SSD Express Bay (878362-B21) | Drive Kit Premium 6SFF and 2 NVMe (878364-B21) |
Drive Kit UMB 2SFF Premium HDD (880121-B21) |
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2 | 1 | Primary 6-slot Riser (872336-B21) | 1 | |||||
2 | 1 | Primary 6-slot Riser (872336-B21) | 1 | |||||
2 | 2 | Primary 6-slot Riser (872336-B21) | 1 | |||||
2 | 2 | Primary 6-slot Riser (872336-B21) | 1 | |||||
2 | 2 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 9-slot Riser (872340-B21) | 1 | |||||
2 | 2 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 9-slot Riser (872340-B21) | 1 | |||||
2 | 2 | Primary 7-slot Riser (878214-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 1 | |||||
2 | 2 | Primary 7-slot Riser (878214-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 1 | |||||
4 | 2 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 1 | 1 | ||||
4 | 2 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 2 | |||||
2 | 3 | Primary 6-slot Riser (872336-B21) | 1 | |||||
2 | 3 | Primary 7-slot Riser (878214-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 1 | |||||
2 | 3 | Primary 7-slot Riser (878214-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 1 | |||||
4 | 3 | Primary 6-slot Riser (872336-B21) | 2 | |||||
4 | 3 | Primary 6-slot Riser (872336-B21) | 1 | 1 | ||||
4 | 3 | Primary 6-slot Riser (872336-B21) | 1 | |||||
NOTE: Partial configuration. Drive bays 5-8 are not functional. Add 4th processor and Secondary / Tertiary 8-slot Riser (872338-B21) to enable all 8 drive bays or change primary riser to NVMe Slimline Riser (878360-B21; includes the 4-port NVMe Mezzanine card) + Secondary and Tertiary 9-slot Riser (872340-B21) to enable 16 drive configuration. | ||||||||
4 | 3 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 9-slot Riser (872340-B21) | 2 | |||||
4 | 3 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 9-slot Riser (872340-B21) | 1 | 1 | ||||
6 | 3 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 1 | |||||
NOTE: Partial configuration. Drive bays 7-8 are not functional. Add Processor 4 to enable all 8 drive bays. | ||||||||
6 | 3 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 3 | |||||
6 | 3 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 2 | 1 | ||||
16 | 3 | Primary NVMe Slimline Riser (878360-B21; includes the 4-port NVMe Mezzanine card) + Secondary and Tertiary 8-slot Riser (872338-B21) | 2 | |||||
16 | 3 | Primary NVMe Slimline Riser (878360-B21; includes the 4-port NVMe Mezzanine card) + Secondary and Tertiary 9-slot Riser (872340-B21) | 2 | |||||
18 | 3 | Primary NVMe Slimline Riser (878360-B21; includes the 4-port NVMe Mezzanine card) + Secondary and Tertiary 8-slot Riser (872338-B21) | 2 | 1 | ||||
2 | 4 | Primary 6-slot Riser (872336-B21) | 1 | |||||
2 | 4 | Primary 7-slot Riser (878214-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 1 | |||||
2 | 4 | Primary 7-slot Riser (878214-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 1 | |||||
4 | 4 | Primary 6-slot Riser (872336-B21) | 2 | |||||
4 | 4 | Primary 6-slot Riser (872336-B21) | 1 | 1 | ||||
4 | 4 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 9-slot Riser (872340-B21) | 2 | |||||
4 | 4 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 9-slot Riser (872340-B21) | 1 | 1 | ||||
4 | 4 | Primary 7-slot Riser (878214-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 2 | |||||
4 | 4 | Primary 7-slot Riser (878214-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 1 | 1 | ||||
6 | 4 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 3 | |||||
8 | 4 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 1 | |||||
8 | 4 | Primary 6-slot Riser (872336-B21) + Secondary and Tertiary 8-slot Riser (872338-B21) | 3 | 1 | ||||
16 | 4 | Primary NVMe Slimline Riser (878360-B21; includes the 4-port NVMe Mezzanine card) + Secondary and Tertiary 9-slot Riser (872340-B21) |
2 | |||||
18 | 4 | Primary NVMe Slimline Riser (878360-B21; includes the 4-port NVMe Mezzanine card) + Secondary and Tertiary 8-slot Riser (872338-B21) | 2 | 1 | ||||
20 | 4 | Primary NVMe Slimline Riser (878360-B21; includes the 4-port NVMe Mezzanine card) + Secondary and Tertiary 8-slot Riser (872338-B21) | 3 | |||||
NOTE: Partial configuration. Maximum number of NVME drives supported. 8 Drive SFF NVME in Box 1 will only support drives 1-4. Drive bays 5-8 are not functional.
NOTE: Maximum number of NVMe drives supported depends on a combimnation of processor, box, drive bay and riser. Please refer the above table carefully before creating configurations. NOTE: The table is a list of recommended configurations. NOTE: The maximum drive count listed for each configuration cannot be exceeded. NOTE: Box 1 is populated by 8 SFF SAS/SATA bay (878366-B21) and shipped as default without any drives. NOTE: The 8 NVMe drive option (878362-B21) can only placed in Box 1, 2 and 3. When the 8 NVMe drive option is placed in Box 1, only the first 4 NVMe (left to right) drives can be populated. NOTE: The 6 SFF plus 2 NVMe drive option (878364-B21) can only placed in Box 1, 2 and 3. NOTE: The Universal Media Bay (872267-B21) is not available with the 48 SFF front end, and can only be populated in Box 4. The media bay can support 2 NVMe via the optional 2 SFF premium kit (880121-B21). NOTE: Not all configurations supporting the UMB 2SFF are shown. Primary 6-slot Riser (872336-B21) and/or Secondary and Tertiary 8-slot Riser (872338-B21) must be selected to support this option. NOTE: The 8 SFF can be upgraded with a multiple drive bay options with field upgrades. Please refer front diagram detail for available options. For optimal upgrade please upgrade Box 1, Box 2, Box 3, Box 4, Box 5 and Box 6 when using the 8 SFF HDD bay for a 48 SFF configuration. NOTE: A maximum of 20 NVMe drives can be supported with 4 NVMe drives in Box 1, 8 NVMe drives in Box 2 and 8 NVMe drives in Box 3 or with 2 NVMe drives in Box 1, 8 NVMe drives in oxy 2, 8 NVMe drives in Box 3 and 2 NVMe drives in Box 4 using the Universal Media Bay (872267-B21). NOTE: All pre-configured models come with embedded software RAID support for 10 SATA drives and also include P408i-p Smart Array controller. Optional HPE Smart Array Controllers can be added. NOTE: The 2x 4-port NVMe Slimline riser (878360-B21) comes with 2 separate 4-port NVMe risers, one which installs on the upper processor mezzanine tray. NVMe Slimline Riser option (878360-B21) cannot be used in a 2 processor configuration. |
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Maximum Internal Storage | ||||||||
CAPACITY | CONFIGURATION | |||||||
Hot Plug SFF SATA HDD | 96 TB | 48 x 2 TB | ||||||
Hot Plug SFF SAS HDD | 96 TB | 48 x 2 TB | ||||||
Hot Plug SFF SATA SSD | 368.6 TB | 48 x 7.68 TB | ||||||
Hot Plug SFF SAS SSD | 734 TB | 48 x 15.3 TB | ||||||
SFF NVMe SSD | 80 TB | 20 x 4 TB | ||||||
Power Supply | |
One of the following depending on model
HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit NOTE: Available in 94% efficiency. NOTE: Must order 4x 800W Flex Slot PSU. HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit NOTE: Available in 94% efficiency. NOTE: 1600W Power supplies only support high line voltage (200VAC to 240VAC). HPE Flexible Slot (Flex Slot) Power Supplies share a common electrical and physical design that allows for hot plug, tool-less installation into HPE ProLiant Gen10 Servers. Flex Slot power supplies are certified for high-efficiency operation and offer multiple power output options, allowing users to “right-size” a power supply for specific server configurations. This flexibility helps to reduce power waste, lower overall energy costs, and avoid “trapped” power capacity in the data center.
All pre-configured servers ship with a standard 6-foot IEC C-13/C-14 jumper cord (416151-B21). This jumper cord is also included with each standard AC power supply option kit. If a different power cord is required, please check the ProLiant Power Cables web page.
To review the power requirements for your selected system, please use the HPE Power Advisor Tool.
For information on power specifications and technical content visit HPE Server power supplies |
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Interfaces | |
Serial | 1 rear |
Video | 1 front display port (optional with Universal Media Bay), 1 rear VGA |
HPE iLO Remote Management Network Port | 1 |
HPE iLO Front Service Port | 1 (Not available if SID is installed) |
Micro SD Slot | 1 (Internal), 2 (optional, internal) |
NOTE: Requires the optional HPE Dual Micro SD 8GB USB kit. | |
USB 2.0 Ports | 4 total: 2 front (optional); 2 rear |
USB 3.0 Ports | 5 total: 2 front; 2 rear, 1 internal |
NOTE: 2 front (optional) USB 2.0 ports need the HPE DL560 Gen10 Universal Media Bay Kit (872267-B21). | |
Operating Systems and Virtualization Software Support for ProLiant Servers
VMware ESXi 6.5 and U1 upon release Red Hat Enterprise Linux (RHEL) 6.9 and 7.3 SUSE Linux Enterprise Server (SLES) 11 SP4 and 12 SP2 Citrix XenServer 7.1, 7.3, 7.4 NOTE: Not directly supported / Community Supported (Based on RHEL so RHEL testing and enablement applicable to Cent OS) CentOS 6.9 / CentOS 7.3. NOTE: For more information on Hewlett Packard Enterprise Certified and Supported ProLiant Servers for OS and Virtualization Software and latest listing of software drivers available for your server. http://www.hpe.com/info/ossupport. |
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Industry Standard Compliance
ACPI 6.1 Compliant PCIe 3.0 Compliant WOL Support Microsoft® Logo certifications PXE Support USB 3.0 Compliant (internal); USB 2.0 Compliant SMBIOS 3.1 UEFI 2.6 Redfish API NOTE: For additional technical thermal details regarding ambient temperatures, humidity and features support please visit: http://www.hpe.com/servers/ashrae. |
Graphics
· Integrated Video Standard · Video modes up to 1920 x 1200@60Hz (32 bpp) · 16MB Video Memory · HPE iLO 5 on system management memory · 32 MB Flash · 4 Gbit DDR 3 with ECC protection |
HPE Server UEFI/Legacy ROM
Unified Extensible Firmware Interface (UEFI) is an industry standard that provides better manageability and more secured configuration than the legacy ROM while interacting with your server at boot time. HPE ProLiant Gen10 servers have a UEFI Class 2 implementation and support both UEFI Mode (default) and Legacy BIOS Mode.
NOTE: The UEFI System Utilities tool is analogous to the HPE ROM-Based Setup Utility (RBSU) of legacy BIOS. For more information, please visit http://www.hpe.com/servers/uefi.
UEFI enables numerous new capabilities specific to HPE ProLiant servers such as: · Secure Boot and Secure Start enable for enhanced security · Operating system specific functionality · Support for > 2.2 TB (using GPT) boot drives · USB 3.0 Stack · Embedded UEFI Shell · Mass Configuration Deployment Tool using iLO RESTful API that is Redfish API Conformant · PXE boot support for IPv6 networks · Workload profiles for simple performance optimization UEFI Boot Mode only: · TPM 2.0 support · NVMe Boot Support · Platform Trust Technology (PTT) can be enabled · iSCSI Software Initiator Support · HTTP/HTTPs Boot support as a PXE alternative · Boot support for option cards that only support a UEFI option ROM NOTE: For UEFI Boot Mode, boot environment and OS image installations should be configured properly to support UEFI. NOTE: UEFI FIO Setting (758959-B22) can be selected to configure the system in Legacy mode in the factory for your HPE ProLiant Gen10 Server. |
Embedded Management
HPE Integrated Lights-Out (HPE iLO) Monitor your servers for ongoing management, service alerting, reporting and remote management with HPE iLO. Learn more athttp://www.hpe.com/info/ilo. |
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UEFI
Configure and boot your servers securely with industry standard Unified Extensible Firmware Interface (UEFI). Learn more athttp://www.hpe.com/servers/uefi. |
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Intelligent Provisioning
Hassle free server and OS provisioning for one or more servers with Intelligent Provisioning. Learn moreat http://www.hpe.com/servers/intelligentprovisioning. |
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iLO RESTful API
iLO RESTful API is Redfish API conformance and offers simplified server management automation such as configuration and maintenance tasks based on modern industry standards. Learn more at http://www.hpe.com/info/restfulapi. |
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Server Utilities | |
Active Health System
The HPE Active Health System (AHS) is an essential component of the iLO management portfolio that provides continuous, proactive health monitoring of HPE servers. Learn more at http://www.hpe.com/servers/ahs. |
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Active Health System Viewer
Use the Active Health System Viewer, a web-based portal, to easily read AHS logs and speed problem resolution with HPE self-repair recommendations, to learn more visit: http://www.hpe.com/servers/ahsv. |
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Smart Update
Keep your servers up to date with the HPE Smart Update solution by using Smart Update Manager (SUM) to optimize the firmware and driver updates of the Service Pack for ProLiant (SPP). Learn more at http://www.hpe.com/info/smartupdate. |
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iLO Amplifier Pack
Designed for large enterprise and service provider environments with hundreds of HPE servers, the iLO Amplifier Pack is a free, downloadable open virtual application (OVA) that delivers the power to discover, inventory and update Gen8, Gen9 and Gen10 HPE servers at unmatched speed and scale. Use with an iLO Advanced License to unlock full capabilities. Learn more at http://www.hpe.com/servers/iLOamplifierpack. HPE iLO Mobile Application Enables the ability to access, deploy, and manage your server anytime from anywhere from select smartphones and mobile devices. For additional information please visit: http://www.hpe.com/info/ilo/mobileapp. |
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RESTful Interface Tool
RESTful Interface tool (iLOREST) is a single scripting tool to provision using iLO RESTful API to discover and deploy servers at scale. Learn more at http://www.hpe.com/info/resttool. |
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Scripting Tools
Provision one to many servers using your own scripts to discover and deploy with Scripting Tool (STK) for Windows and Linux or Scripting Tools for Windows PowerShell. Learn more at http://www.hpe.com/servers/stk or |
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HPE OneView Standard
HPE OneView Standard can be used for inventory, health monitoring, alerting, and reporting without additional fees. It can monitor multiple HPE server generations. The user interface is similar to the HPE OneView Advanced version, but the software-defined functionality is not available. Learn more at http://www.hpe.com/info/oneview. |
HPE Systems Insight Manager (HPE SIM)
Ideal for environments already using HPE SIM, it allows you to monitor the health of your HPE ProLiant Servers and HPE Integrity Servers. Also provides you with basic support for non-HPE servers. HPE SIM also integrates with Smart Update Manager to provide quick and seamless firmware updates. Learn more at http://www.hpe.com/info/hpesim. |
Security
UEFI Secure Boot and Secure Start support Immutable Silicon Root of Trust FIPS 140-2 validation (iLO 5 certification in progress) Common Criteria certification (iLO 5 certification in progress) Configurable for PCI DSS compliance Advanced Encryption Standard (AES) and Triple Data Encryption Standard (3DES) on browser Support for Commercial National Security Algorithms (CNSA) iLO Security Modes including a New iLO Advance Premium Security Edition License Granular control over iLO interfaces Smart card (PIV/CAC) and Kerberos based 2-factor Authentication Tamper-free updates – components digitally signed and verified Secure Recovery – recover critical firmware to known good state on detection of compromised firmware Ability to rollback firmware Secure erase of NAND/User data TPM (Trusted Platform Module) 1.2 option TPM (Trusted Platform Module) 2.0 option Bezel Locking Kit Chassis Intrusion detection option NOTE: HPE Trusted Platform Module 2.0 Option (864279-B21) works with Gen10 servers with UEFI Mode and not Legacy Mode. The Trusted Platform Module 2.0 Option can be configured to the 1.2 version through the UEFI BIOS to support TPM 1.2 functionality. NOTE: HPE server systems can have a TPM module (of any type) installed only once. It cannot be replaced with any other TPM module. |
About Trusted Platform Module
Trusted Platform Module (TPM) is a separate processor that monitors the system state. TPM is a passive component needing to be updated and not able to lock down any component in the system except access to its own memory. It also provides some cryptographic operations – among them: creating RSA key pairs, and working with them. The first verification of signatures happens by code on the CPU, which can be intercepted and replaced. Emulating a “properly” booted system is possible by sending the right values to the TPM. HPE supports two version of TPM, the 1.2 device and the 2.0 device. The TPM 2.0 device works with Gen10 servers that are using a Linux operating system or Microsoft Windows Server 2016. Both TPM 1.2 and 2.0 are compatible with HPE ProLiant Gen9 and Gen10 servers. These TPM modules are not compatible with server generations prior to Gen9. Once the TPM module is installed, it locks into place and cannot be removed, nor can it be replaced with a different TPM device. |
HPE Silicon Root of Trust
HPE’s Silcon Root of Trust provides protection because as soon as the server is powered on and the iLO firmware comes alive, it looks into the silicon for the immutable fingerprint that verifies all the firmware code is valid and uncompromised. Over a million lines of firmware code run, before the operating system starts, making it essential to confirm that all server essential firmware is free from malware or compromised code.
Silicon Root of Trust is included with iLO5 Standard with all platforms that contain the iLO5 chip. That includes ML, DL, Apollo, C-Class Blades, and Synergy Compute Modules. HPE Cloudline and the HPE Microserver do not have silicon root of trust, since they do not contain an iLO5 silicon chip. This technology is NOT available on any previous version of HP ProLiant like the Gen9, Gen8, or Gen 7 servers, nor can those previous generations be retrofitted to accommodate the silicon root of trust.
The silicon validates the iLO 5 firmware code before it is fetched and executed. If any malware or compromised code has been inserted in the iLO 5 firmware, the silicon will detect that, because any infected firmware code will not match-up with the hash burned into the silicon. From there, the iLO 5 firmware validates the rest of the server firmware, namely the UEFI, CPLD, IE, and ME. The UEFI then validates the connection to the operating system, thus completing a complete root, or chain, that is anchored into the silicon.
During operation of the server, HPE has a new technology that conducts run-time firmware validation that checks the firmware stored in the server. At any point, if compromised code or malware is inserted in any of the critical firmware, an iLO audit log alert is created to notify the customer that a compromised has occurred.
In the unlikely event of a breach into the HPE server firmware, after detection has been completed, the customer may then securely recover the firmware automatically to a previous known good state. HPE provides this function through a new HPE license called, HPE iLO Advanced Premium Security Edition. |
Warranty
This product is covered by a global limited warranty and supported by HPE Services and a worldwide network of HPE Authorized Channel Partners resellers. Hardware diagnostic support and repair is available for three years from date of purchase. Support for software and initial setup is available for 90 days from date of purchase. Enhancements to warranty services are available through HPE Pointnext operational services or customized service agreements. Hard drives have either a one year or three year warranty; refer to the specific hard drive QuickSpecs for details. Server Warranty includes 3-Year Parts, 3-Year Labor, 3-Year Onsite support with next business day response. Warranty repairs may be accomplished through the use of Customer Self Repair (CSR) parts. These parts fall into two categories: 1) Mandatory CSR parts are designed for easy replacement. A travel and labor charge will result when customers decline to replace a Mandatory CSR part; 2) Optional CSR parts are also designed for easy replacement but may involve added complexity. Customers may choose to have Hewlett Packard Enterprise replace Optional CSR parts at no charge. Additional information regarding worldwide limited warranty and technical support is available at: http://h17007.www1.hpe.com/us/en/enterprise/servers/warranty/. |
Optional Features
Server Management |
HPE iLO Advanced
HPE iLO Advanced licenses offer smart remote functionality without compromise, for all HPE ProLiant servers. The license includes the full integrated remote console, virtual keyboard, video, and mouse (KVM), multi-user collaboration, console record and replay, and GUI-based and scripted virtual media and virtual folders. You can also activate the enhanced security and power management functionality. Learn more about HPE iLO Advanced at http://www.hpe.com/servers/iloadvanced. |
HPE iLO Advanced Premium Security Edition
HPE iLO Advanced Premium Security Edition for iLO 5 includes iLO Advanced License plus high-end security modes, unique security capabilities, like Automatic FW recovery; Runtime FW verification, and Secure erase. Learn more about HPE iLO Advanced Premium Security Edition at: http://www.hpe.com/servers/ilopremium. |
HPE OneView Advanced
HPE OneView brings a new level of automation to infrastructure management by taking a template driven approach to provisioning, updating, and integrating compute, storage, and networking infrastructure. It provides full-featured licenses which can be purchased for managing Gen8, Gen9 and Gen10 servers. To learn more visit http://www.hpe.com/info/oneview. |
HPE Insight Cluster Management Utility (CMU)
HPE Insight Cluster Management Utility is a HyperScale management framework that includes software for the centralized provisioning, management and monitoring of nodes and infrastructure. Learn more at http://www.hpe.com/info/cmu. |
GPGPU Information
HPE NVIDIA Tesla P40 24GB Computational Accelerator HPE NVIDIA Quadro P6000 Graphics Accelerator HPE NVIDIA Tesla V100 PCIe 16GB Computational Accelerator HPE NVIDIA Tesla V100 PCIe 32GB Computational Accelerator HPE NVIDIA Tesla P100 PCIe 16GB Computational Accelerator |
Rack and Power Infrastructure
The story may end with servers, but it starts with the foundation that makes compute go – and business grow. We’ve reinvented our entire portfolio of rack and power products to make IT infrastructure more secure, more practical, and more efficient. In other words, we’ve created a stronger, smarter, and simpler infrastructure to help you get the most out of your IT equipment. As an industry leader, Hewlett Packard Enterprise is uniquely positioned to address the key concerns of power, cooling, cable management and system access. HPE G2 Advanced and Enterprise Racks are perfect for the server room or today’s modern data center with enhanced airflow and thermal management, flexible cable management, and a 10 year Warranty to support higher density computing. HPE G2 PDUs offer reliable power in flexible form factors that operate at temperatures up to 60°, include color-coded outlets and load segments and a low-profile design for optimal access to the rack and support for dense rack environments. HPE Uninterruptible Power Systems are cost-effective power protection for any type workload. Some UPSs include options for remote management and extended runtime modules so you’re critical dense data center is covered in power outages. HPE KVM Solutions include a console and switches designed to work with your server and IT equipment reliably. We’ve got a cost-effective KVM switch for your first rack and multiple connection IP switches with remote management and security capabilities to keep your data center rack up and running. Learn more about HPE Racks, KVM, PDUs and UPSs at HPE Rack and Power Infrastructure. |
One Config Simple (SCE)
SCE is a guided self-service tool to help sales and non-technical people provide customers with initial configurations in 3 to 5 minutes. You may then send the configuration on for configuration help, or use in your existing ordering processes. If you require “custom” rack configuration or configuration for products not available in SCE, please contact Hewlett Packard Enterprise Customer Business Center or an Authorized Partner for assistance https://h22174.www2.hpe.com/SimplifiedConfig/Welcome# |
Service and Support
HPE Pointnext – Service and Support |
Protect your business beyond warranty with HPE Pointnext Operational Service
HPE Pointnext provides a comprehensive portfolio including Advisory and Transformational, Professional, and Operational Services to help accelerate your digital transformation. From the onset of your transformation journey, Advisory and Transformational Services focus on designing the transformation and creating a solution roadmap. Professional Services specializes in creative configurations with flawless and on-time implementation, and on-budget execution. Finally, operational services provides innovative new approaches like Flexible Capacity and Datacenter Care, to keep your business at peak performance. HPE is ready to bring together all the pieces of the puzzle for you, with an eye on the future, and make the complex simple. |
Connect your devices:
Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard Enterprise. Achieve up to 77%1 reduction in down time, near 100%2 diagnostic accuracy and a single consolidated view of your environment. By connecting, you will receive 24x7monitoring, pre-failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and HPE Datacenter Care Service customers will also benefit from proactive activities to help prevent issues and increase optimization. All of these benefits are already available to you with your server storage and networking products, securely connected to HPE support.
1- IDC 2 – HP CSC reports 2014 – 2015 Learn more about getting connected at http://www.hpe.com/services/getconnected. |
Recommended Services |
HPE Proactive Care* with 6 hour call-to-repair commitment, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice. This Service combines three years’ proactive reporting and advice with our highest level of hardware support – HPE’s 24×7, six hour hardware call-to-repair. HPE is the only leading manufacturer who makes this level of coverage available as a standard service offering for your most valuable servers. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your HPE servers.
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HPE Proactive Care* with 24×7 coverage, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice This Service combines three years proactive reporting and advice with our 24×7 coverage, four hour hardware response time when there is a problem. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your HPE servers.
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HPE Proactive Care* – Next Business Day service, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice. This service combines three years of Hardware Support where an HPE authorized representative will arrive at the Customer’s site during the onsite coverage window to begin hardware maintenance service the next coverage day after the service request has been logged. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your HPE servers.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf *HPE Proactive Care and HPE Proactive Care Advanced require that the customer connect their devices to make the most of these services and receive all the deliverables. |
Parts and Materials
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage limitations as set forth in the manufacturer’s operating manual, product QuickSpecs, or the technical product data sheet will not be provided, repaired, or replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by HPE due to malfunction. |
Other related Services |
HPE Server Hardware Installation
Provides for the basic hardware installation of HPE branded servers, storage devices and networking options to assist you in bringing your new hardware into operation in a timely and professional manner. |
HPE Installation and Startup Service
Provides for the installation of your HPE hardware according to product specifications including options. The HPE service delivery technician will connect the product to a LAN as appropriate and enable remote support to allow for automatic case creation for hardware failures. Installation and start up services also includes the installation of one supported operating system type (Windows® or Linux). |
HPE Datacenter Care service
HPE Datacenter Care helps improve IT stability and security, increase the value of IT, and enable agility and innovation. It is a structured framework of repeatable, tested, and globally available services “building blocks.” You can deploy, operate, and evolve your datacenter wherever you are on your IT journey. With HPE Datacenter Care, you benefit from a personalized relationship with HPE via a single point of accountability for HPE and others’ products. For more information, visit |
HPE GreenLake Flex Capacity
With HPE GreenLake Flex Capacity, you get the speed, scalability, and economics of the public cloud in the privacy of your data center. Gain the advantages of the public cloud—consumption-based payment, rapid scalability without worrying about capacity constraints. Reduce the “heavy lifting” needed to operate a data center. And retain the advantages that IT provides the business (i.e., control, security). Deliver the right user experience, choose the right technology for the business, manage privacy and compliance, and manage the cost of IT. And, you have the option to use the public cloud when needed. |
DC for Hyperscale
Datacenter Care for Hyperscale is available for Service Providers and HPC customers who use a scale out approach to computing with a high volume homogenous infrastructure and resilient architecture can take advantage of this environment support tailored to their operating model. |
HPE Factory Express for Servers and storage
HPE Factory Express offers configuration, customization, integration and deployment services for HPE servers and storage products. Customers can choose how their factory solutions are built, tested, integrated, shipped and deployed. Factory Express offers service packages for simple configuration, racking, installation, complex configuration and design services as well as individual factory services, such as image loading, asset tagging, and custom packaging. HPE products supported through Factory Express include a wide array of servers and storage: HPE Integrity, HPE ProLiant, HPE Apollo, HPE ProLiant Server Blades, HPE BladeSystem, HPE 9000 servers as well as the MSAxxxx3PAR suite, XP, rackable tape libraries and configurable network switches. |
HPE Service Credits
HPE Service Credits offers flexible services and technical skills to meet your changing IT demands. With a menu of service that is tailored to suit your needs, you get additional resources and specialist skills to help you maintain peak performance of your IT. Offered as annual credits, you can plan your budgets while proactively responding to your dynamic business. |
HPE Education Services
Keep your IT staff trained making sure they have the right skills to deliver on your business outcomes. Book on a class today and learn how to get the most from your technology investment. |
HPE Support Center
The HPE Support Center is a personalized online support portal with access to information, tools and experts to support HPE business products. Submit support cases online, chat with HPE experts, access support resources or collaborate with peers.
Learn more http://www.hpe.com/support/hpesc.
HPE’s Support Center Mobile App* allows you to resolve issues yourself or quickly connect to an agent for live support. Now, you can get access to personalized IT support anywhere, anytime. HPE Insight Remote Support and HPE Support Center are available at no additional cost with a HPE warranty, HPE Support Service or HPE contractual support agreement.
*HPE Support Center Mobile App is subject to local availability.
For more information: http://www.hpe.com/services. NOTE: HPE ProLiant DL580 Gen10 Server is covered under the HPE Service Contract applied to the HPE ProLiant Server. No separate HPE support services need to be purchased. |
Warranty
Warranty and Support Services will extend to include HPE options configured with your server or storage device. The price of support service is not impacted by configuration details. HPE sourced options that are compatible with your product will be covered under your server support at the same level of coverage allowing you to upgrade freely. Installation for HPE options is available as needed. To keep support costs low for everyone, some high value options will require additional support. Additional support is only required on select high value workload accelerators, fibre switches, InfiniBand and UPS batteries over 12KVA. See the specific high value options that require additional support HERE. |
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