Máy Chủ HPE ProLiant DL580 Gen10 8SFF-Gold 5118

The HPE ProLiant DL580 Gen10 Server is the ideal server for business critical workloads, virtualization, server consolidation, database, business processing, graphics intensive and general 4P data-intensive applications where the right performance is paramount.

• HPE iLO Advanced 1-server License with 1yr Support on iLO Licensed Features
• HPE StoreFabric – ‘CN1200R 10GBASE-T’ and ‘CN1300R 10/25Gb Dual Port’ Converged Network Adapters
• HPE ‘15.3TB SAS 12G RI SFF SC’ and  ‘7.68TB SATA 6G RI SFF’ SC – DSF SSD
• New HPE Smart Array P824i-p MR Gen10 (24 Internal Lanes/4GB Cache/CacheCade) 12G SAS PCIe Controller
• New Dual SATA 6G RI/MU M.2 – UFF to SFF SCM SSD
• New 375GB NVMe WI drive
• New 750GB PCIE accelerator

Entry, Base and Performance pre-configured models and Configure-to-order server ship with Gen10 Rail Kits and Cable Management

Assembly

48 SFF with optional Universal Media Bay

NOTE: The Universal Media Bay (872267-B21) is not available with the 48 SFF front end, and can only be populated in Box 4.

NOTE: All pre-configured models come with embedded software RAID support for 10 SATA drives. Optional HPE Smart Array

Controllers can be added.

12 Hot Plug Fans (with N+1 redundancy)

NOTE: 12 hot plug fans are shipped as standard.

One, two, three or four of the following depending on model.

NOTE: For more information regarding Intel Xeon processors, please see the following http://www.intel.com/xeon.

NOTE: Platinum – 2 and 4 socket capable, 2S – 2UPI, 4S – 3UPI, 8S – 3UPI @ 10.4 GT/s, 6-Channel DDR4 @ 2666 MT/s, 768 GB memory capacity (1.5 TB on select skus with the M suffix), Intel Turbo Boost Technology, Intel Hyper-Threading Technology

Intel AVX-512 (2x 512-bit FMA), 48 lanes PCIe 3.0, advanced RAS.

NOTE: Gold – 2 and 4 socket capable, 2S – 2UPI, 4S – 3UPI @ 10.4 GT/s, 6-Channel DDR4 @ 2400 MHz (SKU 5122=supports 2666), 768 GB memory capacity (1.5 TB on select skus with the M suffix), Intel Turbo Boost Technology, Intel Hyper-Threading Technology, Intel AVX-512(1x 512-bit FMA)  (SKU 5122 supports 2x 512 bit FMA), 48 lanes PCIe 3.0, advanced RAS.

NOTE: Processors with 130W or higher will ship with the High Performance heat sink plus SKUs 8156, 6128, 5122 as noted below. All other will processors will ship with the Standard heat sink.

NOTE: 61xx and 81xx processors support 3 UPI links and all processors are connected in a cross bar configuration with each processor connected to another directly in a four processor system. 51xx processors support 2 UPI links only and all processors are connected in a ring configuration with processors 1, 3 and 2, 4 not connected directly in a four processor system.

NOTE: 3 processor configurations are not supported for 51xx Gold processors.

Intel C621 Chipset

NOTE: For more information regarding Intel® chipsets, please see the following URL: http://www.intel.com/products/server/chipsets/

HPE iLO 5 ASIC

NOTE: Read and learn more in the iLO QuickSpecs.

One of the following depending on model

Registered (RDIMM), Load Reduced (LRDIMM)

NOTE: Memory speed depends on the processor selected.

NOTE: Intel memory processors (with suffix M) are needed for supporting 1.5TB memory per processor.

NOTE: Maximum of 6 NVDIMMs are supported per processor.

For details on the HPE Server Memory Options RAS feature, visit: http://www.hpe.com/docs/memory-ras-feature.

Width

NOTE: The secondary riser is shipped with the tertiary riser and can be installed only after the primary riser has been installed. The tertiary riser cannot be ordered separately.

NOTE: Slot availability is dependent on the processor installed. Please refer the above table carefully to make decisions on adding PCIe cards.

NOTE: The expansion slots at the back are numbered in ascending order from top to bottom and from left to right.

NOTE: The optional Slimline NVMe riser (878360-B21) supports a maximum of 16 NVMe drives and includes a primary 4-port riser  and a 4-port NVMe mezzanine card. The 4-port NVMe mezzanine card installs on top of the HPE DL5x0 Gen10 CPU Mezzanine Board Kit (872222-B21) and requires three or four processor configuration.

NOTE: Each NVMe port (slot) supports 2 NVMe drives.

NOTE: A maximum of 1 primary, 1 secondary  (includes tertiary) riser can be installed in one server.

NOTE: Internal storage controllers and SAS expanders are supported only in the primary and tertiary risers. Not supported in the secondary riser.

The HPE ProLiant DL580 Gen10 servers offer a flexible network technology – FlexibleLOMs, which offers customers a choice of 1 Gb, 10 Gb, 25 Gb or 10 Gb base-T Ethernet or converged networking in their embedded adapter. A range of NIC cards are also available to enhance networking capabilities.

NOTE: For additional details see the Networking Section of this document.

The Gen10 controller naming framework has been updated to simplify identification as depicted below. For a more detailed breakout of the available Gen10 Smart Array controllers visit the HPE Smart Array Gen10 Controllers Data Sheet.

· Software RAID

· HPE Smart Array S100i SR Gen10 SW RAID

NOTE: HPE Smart Array S100i SR Gen10 SW RAID will operate in UEFI mode only. For legacy support an additional controller will be needed, and for CTO orders please also select the Legacy mode settings part, 758959-B22.

NOTE: HPE Smart Array S100i SR Gen10 SW RAID is off by default and must be enabled. For enabling, please select HPE FIO Enable Smart Array SW RAID (784308-B21).

Optional Premium 6SFF and 2 NVMe or 8SFF Bay Kit

The DL580Gen10 offers a high degree of flexibility when configuring server solutions utilizing NVMe high performance SSD drives.This flexibility can make configuring the server a challenge and could result in non-optimal and partially connected NVMe configurations where not all NVMe drive bays are functional.

HPE strongly encourages customers to choose an NVMe configuration based on processor quantity and desired maximum NVMe drive needs. Configuring the server based on the recommendations presented in the table below will help guide customers to solutions optimized for NVMe drives and PCIe slot counts.

Qty

NOTE: Maximum number of NVMe drives supported depends on a combimnation of processor, box, drive bay and riser. Please refer the above table carefully before creating configurations.

NOTE: The table is a list of recommended configurations.

NOTE: The maximum drive count listed for each configuration cannot be exceeded.

NOTE: Box 1 is populated by 8 SFF SAS/SATA bay (878366-B21) and shipped as default without any drives.

NOTE: The 8 NVMe drive option (878362-B21) can only placed in Box 1, 2 and 3. When the 8 NVMe drive option is placed in Box 1, only the first 4 NVMe (left to right) drives can be populated.

NOTE: The 6 SFF plus 2 NVMe drive option (878364-B21) can only placed in Box 1, 2 and 3.

NOTE: The Universal Media Bay (872267-B21) is not available with the 48 SFF front end, and can only be populated in Box 4. The media bay can support 2 NVMe via the optional 2 SFF premium kit (880121-B21).

NOTE: Not all configurations supporting the UMB 2SFF are shown. Primary 6-slot Riser (872336-B21) and/or Secondary and Tertiary 8-slot Riser (872338-B21) must be selected to support this option.

NOTE: The 8 SFF can be upgraded with a multiple drive bay options with field upgrades. Please refer front diagram detail for available options. For optimal upgrade please upgrade Box 1, Box 2, Box 3, Box 4, Box 5 and Box 6 when using the 8 SFF HDD bay for a 48 SFF configuration.

NOTE: A maximum of 20 NVMe drives can be supported with 4 NVMe drives in Box 1, 8 NVMe drives in Box 2 and 8 NVMe drives in Box 3 or with 2 NVMe drives in Box 1, 8 NVMe drives in oxy 2, 8 NVMe drives in Box 3 and 2 NVMe drives in Box 4 using the Universal Media Bay (872267-B21).

NOTE: All pre-configured models come with embedded software RAID support for 10 SATA drives and also include P408i-p Smart Array controller. Optional HPE Smart Array Controllers can be added.

NOTE: The 2x 4-port NVMe Slimline riser (878360-B21) comes with 2 separate 4-port NVMe risers, one which installs on the upper processor mezzanine tray. NVMe Slimline Riser option (878360-B21) cannot be used in a 2 processor configuration.

HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit

NOTE: Available in 94% efficiency.

NOTE: Must order 4x 800W Flex Slot PSU.

HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit

NOTE: Available in 94% efficiency.

NOTE: 1600W Power supplies only support high line voltage (200VAC to 240VAC).

HPE Flexible Slot (Flex Slot) Power Supplies share a common electrical and physical design that allows for hot plug, tool-less installation into HPE ProLiant Gen10 Servers. Flex Slot power supplies are certified for high-efficiency operation and offer multiple power output options, allowing users to “right-size” a power supply for specific server configurations. This flexibility helps to reduce power waste, lower overall energy costs, and avoid “trapped” power capacity in the data center.

All pre-configured servers ship with a standard 6-foot IEC C-13/C-14 jumper cord (416151-B21). This jumper cord is also included with each standard AC power supply option kit. If a different power cord is required, please check the ProLiant Power Cables web page.

To review the power requirements for your selected system, please use the HPE Power Advisor Tool.

For information on power specifications and technical content visit HPE Server power supplies

Windows Server 2012 R2

Windows Server 2016

VMware ESXi 6.0 U3

VMware ESXi 6.5 and U1 upon release

Red Hat Enterprise Linux (RHEL) 6.9 and 7.3

SUSE Linux Enterprise Server (SLES) 11 SP4 and 12 SP2

CentOS 6.9 and 7.3

Citrix XenServer 7.1, 7.3, 7.4

Oracle Linux 7

NOTE: Not directly supported / Community Supported (Based on RHEL so RHEL testing and enablement applicable to Cent OS) CentOS 6.9 / CentOS 7.3.

NOTE: For more information on Hewlett Packard Enterprise Certified and Supported ProLiant Servers for OS and Virtualization Software and latest listing of software drivers available for your server. http://www.hpe.com/info/ossupport.

ACPI 6.1 Compliant

PCIe 3.0 Compliant

WOL Support

Microsoft® Logo certifications

PXE Support

USB 3.0 Compliant (internal); USB 2.0 Compliant

SMBIOS 3.1

UEFI 2.6

Redfish API

NOTE: For additional technical thermal details regarding ambient temperatures, humidity and features support please visit: http://www.hpe.com/servers/ashrae.

· Integrated Video Standard

· Video modes up to 1920 x 1200@60Hz (32 bpp)

· 16MB Video Memory

· HPE iLO 5 on system management memory

· 32 MB Flash

· 4 Gbit DDR 3 with ECC protection

Unified Extensible Firmware Interface (UEFI) is an industry standard that provides better manageability and more secured configuration than the legacy ROM while interacting with your server at boot time. HPE ProLiant Gen10 servers have a UEFI Class 2 implementation and support both UEFI Mode (default) and Legacy BIOS Mode.

NOTE: The UEFI System Utilities tool is analogous to the HPE ROM-Based Setup Utility (RBSU) of legacy BIOS. For more information, please visit http://www.hpe.com/servers/uefi.

UEFI enables numerous new capabilities specific to HPE ProLiant servers such as:

· Secure Boot and Secure Start enable for enhanced security

· Operating system specific functionality

· Support for > 2.2 TB (using GPT) boot drives

· USB 3.0 Stack

· Embedded UEFI Shell

· Mass Configuration Deployment Tool using iLO RESTful API that is Redfish API Conformant

· PXE boot support for IPv6 networks

· Workload profiles for simple performance optimization

UEFI Boot Mode only:

· TPM 2.0 support

· NVMe Boot Support

· Platform Trust Technology (PTT) can be enabled

· iSCSI Software Initiator Support

· HTTP/HTTPs Boot support as a PXE alternative

· Boot support for option cards that only support a UEFI option ROM

NOTE: For UEFI Boot Mode, boot environment and OS image installations should be configured properly to support UEFI.

NOTE: UEFI FIO Setting (758959-B22) can be selected to configure the system in Legacy mode in the factory for your HPE ProLiant Gen10 Server.

HPE Integrated Lights-Out (HPE iLO)

Monitor your servers for ongoing management, service alerting, reporting and remote management with HPE iLO. Learn more athttp://www.hpe.com/info/ilo.

Configure and boot your servers securely with industry standard Unified Extensible Firmware Interface (UEFI). Learn more athttp://www.hpe.com/servers/uefi.

Hassle free server and OS provisioning for one or more servers with Intelligent Provisioning. Learn moreat http://www.hpe.com/servers/intelligentprovisioning.

iLO RESTful API is Redfish API conformance and offers simplified server management automation such as configuration and maintenance tasks based on modern industry standards. Learn more at http://www.hpe.com/info/restfulapi.

The HPE Active Health System (AHS) is an essential component of the iLO management portfolio that provides continuous, proactive health monitoring of HPE servers. Learn more at http://www.hpe.com/servers/ahs.

Use the Active Health System Viewer, a web-based portal, to easily read AHS logs and speed problem resolution with HPE self-repair recommendations, to learn more visit: http://www.hpe.com/servers/ahsv.

Keep your servers up to date with the HPE Smart Update solution by using Smart Update Manager (SUM) to optimize the firmware and driver updates of the Service Pack for ProLiant (SPP). Learn more at http://www.hpe.com/info/smartupdate.

Designed for large enterprise and service provider environments with hundreds of HPE servers, the iLO Amplifier Pack is a free, downloadable open virtual application (OVA) that delivers the power to discover, inventory and update Gen8, Gen9 and Gen10 HPE servers at unmatched speed and scale. Use with an iLO Advanced License to unlock full capabilities. Learn more at http://www.hpe.com/servers/iLOamplifierpack.

HPE iLO Mobile Application

Enables the ability to access, deploy, and manage your server anytime from anywhere from select smartphones and mobile devices. For additional information please visit: http://www.hpe.com/info/ilo/mobileapp.

RESTful Interface tool (iLOREST) is a single scripting tool to provision using iLO RESTful API to discover and deploy servers at scale. Learn more at http://www.hpe.com/info/resttool.

Provision one to many servers using your own scripts to discover and deploy with Scripting Tool (STK) for Windows and Linux or Scripting Tools for Windows PowerShell. Learn more at http://www.hpe.com/servers/stk or

http://www.hpe.com/servers/powershell.

HPE OneView Standard can be used for inventory, health monitoring, alerting, and reporting without additional fees. It can monitor multiple HPE server generations. The user interface is similar to the HPE OneView Advanced version, but the software-defined functionality is not available. Learn more at http://www.hpe.com/info/oneview.

Ideal for environments already using HPE SIM, it allows you to monitor the health of your HPE ProLiant Servers and HPE Integrity Servers. Also provides you with basic support for non-HPE servers. HPE SIM also integrates with Smart Update Manager to provide quick and seamless firmware updates. Learn more at http://www.hpe.com/info/hpesim.

UEFI Secure Boot and Secure Start support

Immutable Silicon Root of Trust

FIPS 140-2 validation (iLO 5 certification in progress)

Common Criteria certification (iLO 5 certification in progress)

Configurable for PCI DSS compliance

Advanced Encryption Standard (AES) and Triple Data Encryption Standard (3DES) on browser

Support for Commercial National Security Algorithms (CNSA)

iLO Security Modes including a New iLO Advance Premium Security Edition License

Granular control over iLO interfaces

Smart card (PIV/CAC) and Kerberos based 2-factor Authentication

Tamper-free updates – components digitally signed and verified

Secure Recovery – recover critical firmware to known good state on detection of compromised firmware

Ability to rollback firmware

Secure erase of NAND/User data

TPM (Trusted Platform Module) 1.2 option

TPM (Trusted Platform Module) 2.0 option

Bezel Locking Kit

Chassis Intrusion detection option

NOTE: HPE Trusted Platform Module 2.0 Option (864279-B21) works with Gen10 servers with UEFI Mode and not Legacy Mode. The Trusted Platform Module 2.0 Option can be configured to the 1.2 version through the UEFI BIOS to support TPM 1.2 functionality.

NOTE: HPE server systems can have a TPM module (of any type) installed only once. It cannot be replaced with any other TPM module.

Trusted Platform Module (TPM) is a separate processor that monitors the system state. TPM is a passive component needing to be updated and not able to lock down any component in the system except access to its own memory. It also provides some cryptographic operations – among them: creating RSA key pairs, and working with them.

The first verification of signatures happens by code on the CPU, which can be intercepted and replaced. Emulating a “properly” booted system is possible by sending the right values to the TPM.

HPE supports two version of TPM, the 1.2 device and the 2.0 device. The TPM 2.0 device works with Gen10 servers that are using a Linux operating system or Microsoft Windows Server 2016. Both TPM 1.2 and 2.0 are compatible with HPE ProLiant Gen9 and Gen10 servers. These TPM modules are not compatible with server generations prior to Gen9. Once the TPM module is installed, it locks into place and cannot be removed, nor can it be replaced with a different TPM device.

HPE’s Silcon Root of Trust provides protection because as soon as the server is powered on and the iLO firmware comes alive, it looks into the silicon for the immutable fingerprint that verifies all the firmware code is valid and uncompromised. Over a million lines of firmware code run, before the operating system starts, making it essential to confirm that all server essential firmware is free from malware or compromised code.

Silicon Root of Trust is included with iLO5 Standard with all platforms that contain the iLO5 chip. That includes ML, DL, Apollo, C-Class Blades, and Synergy Compute Modules. HPE Cloudline and the HPE Microserver do not have silicon root of trust, since they do not contain an iLO5 silicon chip. This technology is NOT available on any previous version of HP ProLiant like the Gen9, Gen8, or Gen 7 servers, nor can those previous generations be retrofitted to accommodate the silicon root of trust.

The silicon validates the iLO 5 firmware code before it is fetched and executed. If any malware or compromised code has been inserted in the iLO 5 firmware, the silicon will detect that, because any infected firmware code will not match-up with the hash burned into the silicon. From there, the iLO 5 firmware validates the rest of the server firmware, namely the UEFI, CPLD, IE, and ME. The UEFI then validates the connection to the operating system, thus completing a complete root, or chain, that is anchored into the silicon.

During operation of the server, HPE has a new technology that conducts run-time firmware validation that checks the firmware stored in the server. At any point, if compromised code or malware is inserted in any of the critical firmware, an iLO audit log alert is created to notify the customer that a compromised has occurred.

In the unlikely event of a breach into the HPE server firmware, after detection has been completed, the customer may then securely recover the firmware automatically to a previous known good state. HPE provides this function through a new HPE license called, HPE iLO Advanced Premium Security Edition.

This product is covered by a global limited warranty and supported by HPE Services and a worldwide network of HPE Authorized Channel Partners resellers. Hardware diagnostic support and repair is available for three years from date of purchase. Support for software and initial setup is available for 90 days from date of purchase. Enhancements to warranty services are available through HPE Pointnext operational services or customized service agreements. Hard drives have either a one year or three year warranty; refer to the specific hard drive QuickSpecs for details.

Server Warranty includes 3-Year Parts, 3-Year Labor, 3-Year Onsite support with next business day response. Warranty repairs may be accomplished through the use of Customer Self Repair (CSR) parts. These parts fall into two categories: 1) Mandatory CSR parts are designed for easy replacement. A travel and labor charge will result when customers decline to replace a Mandatory CSR part; 2) Optional CSR parts are also designed for easy replacement but may involve added complexity. Customers may choose to have Hewlett Packard Enterprise replace Optional CSR parts at no charge. Additional information regarding worldwide limited warranty and technical support is available at: http://h17007.www1.hpe.com/us/en/enterprise/servers/warranty/.

HPE iLO Advanced licenses offer smart remote functionality without compromise, for all HPE ProLiant servers. The license includes the full integrated remote console, virtual keyboard, video, and mouse (KVM), multi-user collaboration, console record and replay, and GUI-based and scripted virtual media and virtual folders. You can also activate the enhanced security and power management functionality. Learn more about HPE iLO Advanced at http://www.hpe.com/servers/iloadvanced.

HPE iLO Advanced Premium Security Edition for iLO 5 includes iLO Advanced License plus high-end security modes, unique security capabilities, like Automatic FW recovery; Runtime FW verification, and Secure erase. Learn more about HPE iLO Advanced Premium Security Edition at: http://www.hpe.com/servers/ilopremium.

HPE OneView brings a new level of automation to infrastructure management by taking a template driven approach to provisioning, updating, and integrating compute, storage, and networking infrastructure. It provides full-featured licenses which can be purchased for managing Gen8, Gen9 and Gen10 servers. To learn more visit http://www.hpe.com/info/oneview.

HPE Insight Cluster Management Utility is a HyperScale management framework that includes software for the centralized provisioning, management and monitoring of nodes and infrastructure. Learn more at http://www.hpe.com/info/cmu.

HPE NVIDIA Tesla P40 24GB Computational Accelerator

HPE NVIDIA Quadro P6000 Graphics Accelerator

HPE NVIDIA Tesla V100 PCIe 16GB Computational Accelerator

HPE NVIDIA Tesla V100 PCIe 32GB Computational Accelerator

HPE NVIDIA Tesla P100 PCIe 16GB Computational Accelerator

The story may end with servers, but it starts with the foundation that makes compute go – and business grow. We’ve reinvented our entire portfolio of rack and power products to make IT infrastructure more secure, more practical, and more efficient. In other words, we’ve created a stronger, smarter, and simpler infrastructure to help you get the most out of your IT equipment. As an industry leader, Hewlett Packard Enterprise is uniquely positioned to address the key concerns of power, cooling, cable management and system access.

HPE G2 Advanced and Enterprise Racks are perfect for the server room or today’s modern data center with enhanced airflow and thermal management, flexible cable management, and a 10 year Warranty to support higher density computing.

HPE G2 PDUs offer reliable power in flexible form factors that operate at temperatures up to 60°, include color-coded outlets and load segments and a low-profile design for optimal access to the rack and support for dense rack environments.

HPE Uninterruptible Power Systems are cost-effective power protection for any type workload. Some UPSs include options for remote management and extended runtime modules so you’re critical dense data center is covered in power outages.

HPE KVM Solutions include a console and switches designed to work with your server and IT equipment reliably. We’ve got a cost-effective KVM switch for your first rack and multiple connection IP switches with remote management and security capabilities to keep your data center rack up and running.

Learn more about HPE Racks, KVM, PDUs and UPSs at HPE Rack and Power Infrastructure.

SCE is a guided self-service tool to help sales and non-technical people provide customers with initial configurations in 3 to 5 minutes. You may then send the configuration on for configuration help, or use in your existing ordering processes. If you require “custom” rack configuration or configuration for products not available in SCE, please contact Hewlett Packard Enterprise Customer Business Center or an Authorized Partner for assistance

https://h22174.www2.hpe.com/SimplifiedConfig/Welcome#

HPE Pointnext provides a comprehensive portfolio including Advisory and Transformational, Professional, and Operational Services to help accelerate your digital transformation. From the onset of your transformation journey, Advisory and Transformational Services focus on designing the transformation and creating a solution roadmap. Professional Services specializes in creative configurations with flawless and on-time implementation, and on-budget execution. Finally, operational services provides innovative new approaches like Flexible Capacity and Datacenter Care, to keep your business at peak performance. HPE is ready to bring together all the pieces of the puzzle for you, with an eye on the future, and make the complex simple.

Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard Enterprise. Achieve up to 77%¹ reduction in down time, near 100%2 diagnostic accuracy and a single consolidated view of your environment. By connecting, you will receive 24x7monitoring, pre-failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and HPE Datacenter Care Service customers will also benefit from proactive activities to help prevent issues and increase optimization. All of these benefits are already available to you with your server storage and networking products, securely connected to HPE support.

1- IDC 2 – HP CSC reports 2014 – 2015

Learn more about getting connected at http://www.hpe.com/services/getconnected.

HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice. This Service combines three years’ proactive reporting and advice with our highest level of hardware support – HPE’s 24×7, six hour hardware call-to-repair. HPE is the only leading manufacturer who makes this level of coverage available as a standard service offering for your most valuable servers. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your HPE servers.

https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf

HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice This Service combines three years proactive reporting and advice with our 24×7 coverage, four hour hardware response time when there is a problem. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your HPE servers.

https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf

HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice. This service combines three years of Hardware Support where an HPE authorized representative will arrive at the Customer’s site during the onsite coverage window to begin hardware maintenance service the next coverage day after the service request has been logged. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your HPE servers.

https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf

*HPE Proactive Care and HPE Proactive Care Advanced require that the customer connect their devices to make the most of these services and receive all the deliverables.

Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements.

Parts and components that have reached their maximum supported lifetime and/or the maximum usage limitations as set forth in the manufacturer’s operating manual, product QuickSpecs, or the technical product data sheet will not be provided, repaired, or replaced as part of these services.

The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by HPE due to malfunction.

Provides for the basic hardware installation of HPE branded servers, storage devices and networking options to assist you in bringing your new hardware into operation in a timely and professional manner.

https://www.hpe.com/h20195/V2/GetPDF.aspx/5981-9356EN.pdf

Provides for the installation of your HPE hardware according to product specifications including options. The HPE service delivery technician will connect the product to a LAN as appropriate and enable remote support to allow for automatic case creation for hardware failures. Installation and start up services also includes the installation of one supported operating system type (Windows® or Linux).

HPE Datacenter Care helps improve IT stability and security, increase the value of IT, and enable agility and innovation. It is a structured framework of repeatable, tested, and globally available services “building blocks.” You can deploy, operate, and evolve your datacenter wherever you are on your IT journey. With HPE Datacenter Care, you benefit from a personalized relationship with HPE via a single point of accountability for HPE and others’ products. For more information, visit

http://www.hpe.com/services/datacentercare

With HPE GreenLake Flex Capacity, you get the speed, scalability, and economics of the public cloud in the privacy of your data center. Gain the advantages of the public cloud—consumption-based payment, rapid scalability without worrying about capacity constraints. Reduce the “heavy lifting” needed to operate a data center. And retain the advantages that IT provides the business (i.e., control, security). Deliver the right user experience, choose the right technology for the business, manage privacy and compliance, and manage the cost of IT. And, you have the option to use the public cloud when needed.

Datacenter Care for Hyperscale is available for Service Providers and HPC customers who use a scale out approach to computing with a high volume homogenous infrastructure and resilient architecture can take advantage of this environment support tailored to their operating model.

HPE Factory Express offers configuration, customization, integration and deployment services for HPE servers and storage products. Customers can choose how their factory solutions are built, tested, integrated, shipped and deployed.

Factory Express offers service packages for simple configuration, racking, installation, complex configuration and design services as well as individual factory services, such as image loading, asset tagging, and custom packaging. HPE products supported through Factory Express include a wide array of servers and storage: HPE Integrity, HPE ProLiant, HPE Apollo, HPE ProLiant Server Blades, HPE BladeSystem, HPE 9000 servers as well as the MSAxxxx3PAR suite, XP, rackable tape libraries and configurable network switches.

HPE Service Credits offers flexible services and technical skills to meet your changing IT demands. With a menu of service that is tailored to suit your needs, you get additional resources and specialist skills to help you maintain peak performance of your IT. Offered as annual credits, you can plan your budgets while proactively responding to your dynamic business.

Keep your IT staff trained making sure they have the right skills to deliver on your business outcomes. Book on a class today and learn how to get the most from your technology investment.

http://www.hpe.com/ww/learn

The HPE Support Center is a personalized online support portal with access to information, tools and experts to support HPE business products. Submit support cases online, chat with HPE experts, access support resources or collaborate with peers.

Learn more http://www.hpe.com/support/hpesc.

HPE’s Support Center Mobile App* allows you to resolve issues yourself or quickly connect to an agent for live support. Now, you can get access to personalized IT support anywhere, anytime.

HPE Insight Remote Support and HPE Support Center are available at no additional cost with a HPE warranty, HPE Support Service or HPE contractual support agreement.

*HPE Support Center Mobile App is subject to local availability.

For more information: http://www.hpe.com/services.

NOTE: HPE ProLiant DL580 Gen10 Server is covered under the HPE Service Contract applied to the HPE ProLiant Server. No separate HPE support services need to be purchased.

Warranty and Support Services will extend to include HPE options configured with your server or storage device. The price of support service is not impacted by configuration details. HPE sourced options that are compatible with your product will be covered under your server support at the same level of coverage allowing you to upgrade freely. Installation for HPE options is available as needed. To keep support costs low for everyone, some high value options will require additional support. Additional support is only required on select high value workload accelerators, fibre switches, InfiniBand and UPS batteries over 12KVA. See the specific high value options that require additional support HERE.